The following provisions are intended to define the general terms and conditions of sale on the website available at the following address: www.protecflam.fr, hereinafter "the site".
The seller publishing the site www.protecflam.fr is E.U.R.L. Protecflam Industries, registered with the RCS St-Nazaire 821 549 045. Individual intra-community identification number: FR18418447041, whose head office is established at the following address: 31 rue de l'Étoile du Matin - 44600 Saint-Nazaire
PREAMBLE
These general terms and conditions of sale (hereinafter "GTC") define the contractual rights and obligations of the seller and its customer in the context of a distance and electronic sale of goods and products.
The GTC are accepted without reservation by the customer, failing which his order will not be validated.
In case of doubt about one of the conditions of sale, the practices in force in the sector of distance selling by companies whose head office is in France and the consumer code apply.
ARTICLE 1 - CATALOGUE OR ONLINE STORE
Through the site, the seller provides its customers with a catalog or an online store accurately presenting the products sold, without the photographs having a contractual value.
The products are offered within the limit of available stocks.
The prices and taxes relating to the sale of the products are specified in the catalog or the online store (excluding taxes and including taxes).
ARTICLE 2 - PRICES
The seller reserves the right to modify its prices at any time by publishing them online.
Only the prices in force indicated at the time of the order will apply, subject to availability of the products on that date.
Prices are indicated in euros – excluding taxes and all taxes included – and excluding delivery costs which may be charged in addition.
Prices take into account the taxes applicable on the day of the order and any change in the rate of these taxes will be automatically reflected in the price of the products in the catalog or online store.
The total amount of the order, all taxes included and delivery costs included – is indicated before final validation of the order form.
Payment of the full price must be made when ordering.
ARTICLE 3 – ONLINE ORDER
The site allows each customer to fill out an online order form, using an electronic form, which constitutes acceptance of the price according to the description of the product sold.
The customer specifies the delivery address, the accuracy of which he ensures.
The customer provides a valid email address and delivery address and acknowledges that any exchange with the seller may take place using this address.
ARTICLE 4 – PAYMENT
The customer makes the payment at the time of the final validation of the order by specifying his bank card number.
The customer guarantees to the seller that he has the necessary authorizations to use this method of payment and recognizes that the information given for this purpose constitutes proof of his consent to the sale as well as to the payment of the amounts due under the order.
In the event of a dispute or fraudulent use of the bank card without physical use of the bank card (use of the bank card number), any person may contest within 70 days from the date of the transaction by submitting a complaint according to the following terms so that the seller takes charge of the costs of the sale and returns the disputed amount: by telephone to customer service, Monday to Friday, from 9:00 a.m. to 12:30 p.m. and from 2:00 p.m. to 5:00 p.m. or by e-mail to contact@protecflam.com.
Any dispute not made in accordance with the rules defined above and within the time limits will not be taken into account and will release the seller from any liability.
The seller has set up a procedure for verifying orders and means of payment intended to reasonably guarantee it against any fraudulent use of a means of payment, including by asking the customer for identification data.
In the event of refusal of authorization of payment by bank card by accredited organizations or in the event of non-payment, the seller reserves the right to suspend or cancel the order and its delivery.
The seller also reserves the right to refuse an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress.
ARTICLE 5 - CONFIRMATION OF THE ORDER
Upon receipt of the validation of the purchase and payment by the customer, the seller sends to the latter, to the email address he specified, confirmation of receipt of the order form and a copy of the contract to be printed.
The seller is required to send an invoice to the customer upon delivery.
The customer may request that the invoice be sent to a